Route Planner On-demand 26.01 is available as of February 2, 2026. This release includes new features, enhancements, and resolved issues. Reference the ticket number in parentheses if you have any questions about the respective items to the support team.

Highlights

26.01.01

🟩 Resolved Issue: Resolved an issue that prevented users from adding or modifying Helpers on both the Add A Vehicle and Edit A Vehicle pages in Configuration → Vehicles. The Add Helper function did not work for new vehicles, and the Add button was missing entirely for existing vehicles. (1436368)

🟩 Resolved Issue: An issue was corrected where the system applied the mid‑route depot service time instead of the start‑depot service time when generating or recalculating route times. This resulted in wrong first‑stop ETA values. The system now uses the proper start‑depot service time. (1433921)

🟩 Resolved Issue: Uploading a file through a custom import parser, the system returned an error and the import failed. This occurred because the application incorrectly evaluated the current state of shipments and routes during processing. The issue has been resolved so custom imports now complete successfully. (1433568)

🟩 Resolved Issue: Resolved an issue where users could not update a vehicle’s Location when the “Vehicles Unique in the Organization” setting was enabled. The Location field has been restored so vehicle locations can be edited as expected. (1433556)

🟩 Resolved Issue: When users moved a shipment from one location to another in the UI, some shipment attribute data did not carry over to the new location. This caused incomplete shipment records and issues in later processes. The issue has been fixed so all shipment attributes now copy correctly during location moves. (1433548)

26.01.00

🟩 Resolved Issue: Fixed a problem where, with Automatically Sequence Route on Update turned on, merging a single‑stop route had caused a sequence violation. This made Map View reload unexpectedly and left the UI unstable until the page was manually refreshed. (1415718)

🟪 Enhancement: The Change Vehicle window has been updated to give users more control when switching to a new vehicle. The previous Keep Assigned Driver checkbox has been replaced with a new Keep Assigned section that allows users to choose either Driver or Trailer. These options are mutually exclusive to ensure one and/or both can be retained during the vehicle change. (1415386)

🟩 Resolved Issue: Resolved an issue where assigning an unrouted shipment to a route with Automatically Sequence Route on Update enabled caused the new stop to display as a cluster icon instead of a single‑stop icon. Additionally, when an unroute action was undone, the subsequent Redo incorrectly reported a successful reassignment even though the shipment was not actually added back to the route. Both behaviors have been corrected. (1415383)

🟩 Resolved Issue: Addressed an issue where route‑level Field Data images displayed correctly when accessed through the Show Field Data context menu, but selecting an image link from the Selected Routes section in Map View opened an incorrect image. Image references are now properly aligned, ensuring the correct route‑level image is loaded regardless of the access point. (1414106)

🟩 Resolved Issue: Resolved an issue where the Scheduling Board page failed to load on first access. Users were seeing a “Request Failed” message, and the page UI did not render. With this fix, the page now loads correctly, and all details and interactive features are available as expected. (1413275)

🟩 Resolved Issue: Resolved an issue where scheduled optimization FAULTED when Keep existing routes and Insert shipments were enabled alongside a filter that excluded shipments already assigned to routes. The job now completes successfully and handles conflicts gracefully. (1412559)

🟩 Resolved Issue: Renaming a route previously caused an unintended route recalculation. Updating the displayed route label now only updates the visible name and does not affect route operations. (1410957)

🟩 Resolved Issue: Resolved an issue where dispatcher admin users could see a blank screen after clicking Search when looking up orders. The search now behaves as expected, displaying results immediately and allowing users to find orders without disruption. (1407103)

🟩 Resolved Issue: An issue has been fixed where multi-line transfer orders imported via flat file incorrectly applied the destination time window to both pickup and delivery when the origin window field was left blank. The system now correctly treats a blank origin window as unconstrained and applies the destination window only to the delivery appointment, ensuring consistent and correct behavior for both single-line and multi-line transfer orders. (1405230)

🟩 Resolved Issue: An issue was identified where the Scheduling Board failed to load when a depot‑to‑depot transfer shipment was found to be assigned to a route. In this situation, the page could become inaccessible, preventing users from viewing or updating schedules. This issue has now been resolved. The Scheduling Board now loads correctly even when depot‑to‑depot transfer shipments are assigned to a route, restoring full scheduling functionality. (1400444)

🟪 Enhancement: When Route Evaluation Route Calculations is enabled, break stops are automatically created and managed by the system. Because manually adding a break stop has no effect in this mode, the Add Break Stop context menu option is no longer shown. This ensures the UI clearly reflects system behavior, even if Show Add Break Stop is enabled in configuration. (1400299)

🟩 Resolved Issue: Resolved an issue in Map View where vehicle tooltips did not render consistently with the expected design. The tooltip container and text were oversized, causing the tooltip to exceed its intended dimensions and resulting in clipped or partially hidden details. Tooltip sizing and text rendering have been corrected to ensure all information is clearly visible and easier to compare at a glance. (1398354)

🟩 Resolved Issue: Resolved an issue where configuring an Integration Profiles endpoint URL with invalid characters, such as double quotation marks, caused the Integration Profiles section to fail to load in the UI. This prevented users from viewing or managing their integration settings. The system now handles invalid characters gracefully, ensuring the Integration Profiles page remains accessible. (1396098)

🟩 Resolved Issue: When selecting a future delivery day and navigating to the Add An Order page, the page displayed the previously selected delivery date instead of the correct date for the new order context. The Add An Order page now correctly displays the delivery date based on the current order creation context, preventing user confusion. (1394891)

🟩 Resolved Issue: The GPS Distance column showed incorrect values when the previous stop lacked valid GPS data, mistakenly using the Accumulative GPS Distance and inflating results. The logic has been updated to ensure GPS Distance always reflects the correct point‑to‑point measurement. (1392346)

🟩 Resolved Issue: Downloading a previously uploaded order file that is no longer available due to age or retention incorrectly redirected users to the Assessments page, causing confusion. The system now displays an inline message indicating that the file is no longer available, improving user guidance. (1392330)

🟩 Resolved Issue: Shipment‑level and item‑level attribute data sent through the Shipment Webservice were not being persisted or displayed in the UI for Customer Transfer shipments, when multiple attribute types in the system shared the same attribute name. The logic has been corrected to ensure attributes are now properly saved and visible in the UI, even when attribute names overlap across types. (1390547)

🟩 Resolved Issue: In the Dispatch section, the Show Field Data window displayed item field data incorrectly whenever child (follow‑up) items were present. Empty or not‑logged data columns were not handled properly, causing values to shift into incorrect columns. The display logic has been corrected, utilizing the same display form as Map View to ensure all item field data is accurately aligned and represented. (1389533)

🟩 Resolved Issue: Users were unable to edit export configurations or save changes when the number of columns exceeded 150. The Save And Close action did not apply changes or provide a confirmation message. The system now supports editing and saving any number of columns in export configurations. (1388006)

🟪 Enhancement: A new configurable setting has been added to the application UI, giving system administrators control over whether the Performance Assessment module and its related functionality are exposed to client administrator users. This improvement ensures internal teams can access and validate the feature while maintaining controlled rollout and visibility. (1385855)

🟪 Enhancement: Addition of a new Observation configuration mode in the application that allows Machine Learning (ML)-based service time predictions to be requested, logged, and displayed in the UI without using these predictions in planning or calculations. This mode supports side-by-side comparison and ML accuracy evaluation without operational risk. (1385597)

🟩 Resolved Issue: Users could not add a depot stop to a route in the Fixed Routes & Territories section because the Add Depot form did not appear after selection. The Add Depot form now appears as expected, allowing users to complete the action. (1384559)

🟩 Resolved Issue: Adding or removing stops while the route detail panel was visible caused the detail panel to toggle, open and close and the viewport to jump unexpectedly. These actions now complete silently without impacting the detail panel state or scroll position. (1382055)

🟩 Resolved Issue: Previously, Manifest PDF options appeared on the Reports page, suggesting they could be generated. However, manifest generation is not supported through this method, and attempts resulted in errors. To avoid confusion and prevent errors, the Manifest PDF report option has been removed from the export configuration. (1381877)

🟩 Resolved Issue: Generating reports with restrictions enabled (by hours, locations, or days) returned no results and an error, even with valid data present. Report generation now executes correctly and returns results when restriction parameters are enabled. (1381610)

🟩 Resolved Issue: Route Insight displayed incorrectly when applying Fixed Routes to a dataset, due to missing baseline data for comparison. Route Insight now does not display when Fixed Routes are applied. (1381255)

🟩 Resolved Issue: Changing depot association on a stop resulted in no planned service time for the end depot stop if the depot was of type Location, impacting downstream activities and reporting. The system now calculates and sets planned service time for end depot stops when depot association changes. (1381209)

🟩 Resolved Issue: The Load All Customers option incorrectly appeared in the Fixed Routes context menu and included inactive customers when executed. The option now only appears in the Territories section and excludes inactive customers. (1380455)

🟩 Resolved Issue: In Dispatch, the Show Field Data option at the shipment level displayed an empty window and did not show any driver-logged information. The option now correctly displays shipment field data in the Planning > Dispatch view. (1379034)

🟩 Resolved Issue: Generating the Stop Level CSV report with Location set to All Locations failed and returned an error when a large number of locations were present. The report now generates successfully when All Locations is selected. (1378874)

🟩 Resolved Issue: Field Data entries were duplicated when the multi-value flag was used for all follow-up items, and photos did not update in the application as expected. Field Data now creates single, correct entries for non-image type items, and associated photos update properly when transmitted. (1378825)

🟩 Resolved Issue: Previously, when commodity code configuration was set to prevent bulk and non‑bulk orders from being placed in the same compartment, the optimizer still allocated both into a single compartment. This violated segregation rules and could result in unsafe or misconfigured load plans. The issue has been corrected to ensure proper segregation as intended. (1377987)

🟩 Resolved Issue: When creating a route from multiple shipments with Create Independent Stops enabled and Automatically Sequence Route on Creation turned on, the UI displayed an inconsistent state. Shipments and stops appeared both in the Route Detail and the Unrouted list, and stop highlighting by leg association was incorrect when selecting each respective leg. This issue has been resolved to ensure accurate routing and visual consistency. (1377047)

🟪 Enhancement: The Exceptions menu in Map View now includes a configuration setting that allows users to control whether warning-level alerts appear in the Exceptions tab. Users can enable or disable warning exceptions, providing flexibility to display only violation alerts when needed. This setting is enabled by default. (1376524)

🟩 Resolved Issue: When the Same Day Order Entry feature was disabled, the Date field on the Add Order page displayed the current date instead of the expected next delivery date. The Date field now shows the correct delivery date. (1376426)

🟩 Resolved Issue: Warning exception alerts such as Vehicle Capacity Almost Exceeded displayed percentage values with excessive decimal places, causing readability issues. The exception text now displays a rounded percentage consistent with regional settings configuration. (1376013)

🟩 Resolved Issue: On the Scheduling Board page, shipment counts were missing from the header when the Shipments quadrant was minimized, making it difficult to view summary information. Shipment counts now display in the header when the quadrant is minimized. (1375365)

🟩 Resolved Issue: When the Shipments quadrant was minimized, the Unrouted shipment count in the header did not update after performing routing-related actions, resulting in the display of inaccurate counts. The header now updates and displays the correct Unrouted shipment count after any change completed. (1375363)

🟩 Resolved Issue: The Planning main menu did not display the correct selection indicator when any sub-menu option was selected, if Dispatch Preference was enabled. The correct menu selection indicator now appears as expected. (1375360)

🟩 Resolved Issue: The optimizer did not correctly allocate compartments for bulk shipments and exchange order types, leading to empty compartments, capacity overloads, and violations of commodity rules. The system now correctly splits bulk shipments and handles exchange orders according to compartment allocation logic. (1373272)

🟪 Enhancement: The View Trailers and Add/Edit A Trailer pages now feature a modernized display and configuration interface. The updated layout improves usability, efficiency, and visual clarity, making it easier to review, search, add, and modify trailer data. (1372267)

🟪 Enhancement: The View Routes and Add/Edit A Route pages now include a modernized display and configuration interface. The updated design enhances the user experience for managing and configuring routes. (1372265)

🟪 Enhancement: The View Users and Add/Edit A User pages now feature a modernized display and configuration interface. The improved interface streamlines user management activities and enhances efficiency. (1372264)

🟪 Enhancement: The View Depots and Add/Edit A Depot pages now include a modernized display and configuration interface. The updated interface improves usability and provides a consistent experience for depot management. (1372263)

🟪 Enhancement: Users can now select multiple shipments associated with the same customer and request a consolidated quote from a third-party courier. The system merges shipment and contact details as needed and associates execution data to each shipment after assignment and completion. (1371546)

🟪 Enhancement: The Add A Customer functionality in Fixed Routes now supports the clearing State and Country filters when adding customers. Previously, searches were restricted to a specific state, making multi-state route planning cumbersome. This enhancement allows broader searches and streamlines customer selection for route creation. (1371529)

🟪 Enhancement: When viewing future delivery days in OD, it was previously difficult to identify which delivery date a route was planned for. Users had to open each delivery day or check orders individually. To improve visibility and streamline planning, a new Delivery Date column has been added to the Route view that displays the delivery date for each route. This enhancement makes multi-week route planning faster and more efficient. (1368115)

🟪 Enhancement: Depot and Customer icons on the map now have distinct visual presentations. The Depot icon uses a circle with a depot image to improve differentiation, helping users quickly identify locations during planning. (1365260)

🟪 Enhancement: The application has been enhanced to support access constraints for vehicle compartments that are reachable through other compartments (e.g., Compartment B accessed via Compartment A). Users can now define corridor effectiveness (%) independently of movable mass, allowing the system to control how empty a compartment must be before subsequent compartments can be accessed. (1364270)

🟩 Resolved Issue: Undoing optimization results caused all routes to be marked as unrouted, rather than restoring the previous state. The undo operation now correctly restores assigned routes and unassigned shipments. (1363317)

🟪 Enhancement: Compartment planning has been enhanced to support both weight and volume dependencies, providing more precise and flexible control over compartment interactions. Planners can now model cascading effects between compartments and manage complex loading constraints with greater accuracy. A new built‑in schema editor allows users to modify compartment relationships directly within the application, making it easier to adjust layouts within a single workflow. (1362602)

🟩 Resolved Issue: The driver assigned as the primary driver on a route incorrectly appeared as a selectable helper in the Assign Helpers dropdown, allowing assignment to their own route. The dropdown now excludes the assigned driver, ensuring only eligible helpers or co-drivers can be selected. (1360693)

🟪 Enhancement: A new configurable option is now available to trigger an exception notification and visual highlights when a route is planned to depart from the start depot with no scheduled activities. If enabled, the system displays an alert and highlights the starting depot for empty departures, improving operational awareness. (1359250)

🟪 Enhancement: Route optimization has been improved to incorporate driver availability and remaining working hours. When applicable, driver-specific time data is passed into the optimization engine as a constraint, ensuring routes are planned within legal and operational limits, prevent assignments that exceed available hours, and prioritize routes drivers can realistically complete. (1359249)

🟪 Enhancement: The system now supports cross-location shipment search with origin update capability. When Search Shipments Across Locations and Update Origin options are enabled, the application will locate shipments across multiple locations and dynamically update the origin (fulfilling depot). The system now properly assigns the new origin and resolves previous time loading issues for location changes. (1359248)

🟪 Enhancement: Depot records now support operational time windows, including day-specific service hours, similar to customer records. Time windows can be added and edited for each depot and are validated during route creation to ensure alignment with depot availability. (1359243)

🟩 Resolved Issue: Flyby orders could be created with multiple pickup legs from the same depot, violating expected workflow and compromising data integrity. The system now prevents multiple pickup legs from referencing the same depot in a single flyby order. (1356580)

🟩 Resolved Issue: Drivers assigned a customer type in one location were incorrectly evaluated for customer type exceptions across all accessible locations, even if not assigned in those locations. Customer type exceptions now evaluate only relevant assignments per location. (1356554)

🟪 Enhancement: The 3rd-party courier assignment workflow now captures the internal (in-house fleet) cost at the time a 3rd-party courier is selected. This enables side-by-side comparison between external courier spend and the equivalent internal cost, providing clearer operational insights and supporting data-driven decisions for carrier selection and budgeting. (1355505)

🟪 Enhancement: The History tab in Customer Management now displays user-related actions as Name (Username) instead of only the username, improving clarity and traceability. (1355503)

🟪 Enhancement: The route assignment workflow has been enhanced to consume real-time driver hours data from telematics integrations. Both consumed and remaining hours are considered during manual and automated assignments. The system exposes available driver hours, issues warnings when hours are insufficient, and enforces compliant, efficient route-to-driver matching through telematics-based constraints. (1355502)

🟪 Enhancement: The View Vehicles and Add/Edit A Vehicle pages now feature a modernized configuration interface. The updated design includes a responsive layout, improved data display, and enhanced editing features for vehicle management. (1355356)

🟪 Enhancement: The Fixed Routes & Territories page now includes a dropdown selector for toggling between predefined route groups directly in the interface. This enhancement streamlines navigation and aligns with similar group selectors on Map View, Scheduling Board and Performance Assessment. (1352238)

🟩 Resolved Issue: The system incorrectly marked Description and Comment fields as required for items, even when only Item Name was set as required in configuration. Required field logic now correctly applies only to the specified fields. (1347386)

🟪 Enhancement: Users can now have the ability to lock the position of existing stops within a route while still optimizing and sequencing any newly added stops. This allows a fixed sequence of required stops (e.g., Stops 1–3) to remain unchanged, while the system optimizes and appends new shipments beyond those stops to improve capacity utilization or time efficiency. This capability is available via context menus at the Day, Route, and Stop levels, enabling efficient route expansion without disrupting previously fixed plans. (1347125)

🟪 Enhancement: The Service Day Restriction column now displays the most relevant restriction values by checking for a shipment-level restriction first and merging with customer restriction when present. If no shipment-level value exists, the system displays the customer-level restriction. (1347057)

🟪 Enhancement: A new configuration option has been added to control when the user-level service time factor applies for drivers assigned as helpers. Previously, service time factors were applied universally at the user level, with no way to adjust based on role context. This enhancement gives administrators flexibility to define conditions for applying service time factors, improving accuracy in planning and resource allocation. (1347033)

🟪 Enhancement: Extended trailer support in the application to allow full lifecycle management, planning, and route assignment. Trailers can now be ingested and maintained through API or file-based integrations, used during manual and optimized Performance Assessment plans, and assigned to routes alongside vehicles across the Scheduling Board, Fixed Routes, and Dispatch. (1347032)

🟪 Enhancement: Address information validation is now required before submitting third-party courier requests from Map View or Scheduling Board modules. If required address data is missing, users are prompted to edit shipment and complete before being able to proceed with the quoting process. (1344419)

🟩 Resolved Issue: Editing a user account with multiple locations and no default location found specified previously resulted in an error. The system now prompts the user to set a default or uses the first location in the list, allowing edits to be saved. (1344415)

🟪 Enhancement: The system now validates item information before allowing users to request a third-party courier from Map View or Scheduling Board modules. If item details such as name, quantity, type, or description are missing, users are prompted to complete the required fields before being about proceed with submitting the request. (1341011)

🟪 Enhancement: The Route Planner On‑Demand solution now supports OAuth‑based authentication for all inbound webservice requests, including Geocoding, Capacity, Shipment, and Order Search services. This enhancement enables secure, token‑based access from external host systems and aligns the platform with enterprise security standards. (1336356)

🟩 Resolved Issue: When the Route Key Update parameter was enabled in the Import Parser, the system incorrectly evaluated this setting during file upload, even when the route key field was not mapped. This caused routed shipments to become unassigned after edits, despite no valid route key data being present in the uploaded file. The logic has been corrected to ensure the parameter only applies when a mapped route key field exists. (1335614)

🟪 Enhancement: The display and placement of items within the Shipment Context Menu have been updated for improved clarity and accessibility. Menu items are now reordered by usage and logical grouping, core actions are separated from secondary options, and field names reflect updated specifications. The Map View > Edit An Order window is now renamed Edit Shipment for consistency. (1333656)

🟪 Enhancement: The system now remembers how users resize quadrants in Map View and automatically applies those preferences on future visits, including after site refresh or user log out. This update improves user experience by persisting quadrant size and collapse/expand state. (1333654)

🟪 Enhancement: The Change Delivery Date feature in the Scheduling Board now uses a calendar-based date selection interface, aligning with the Map View experience. The calendar highlights the delivery date for the selected shipment or defaults to the current day if multiple shipments with different dates are selected. (1330299)

🟪 Enhancement: The system now preserves the dispatcher’s selected mode when navigating back to the current day, while continuing to apply automatic mode switching for past (Track) and future (Dispatch) days. This change improves efficiency and respects user intent. (1326371)

🟪 Enhancement: The application now tracks and reports on Sequence action usage, providing visibility into when and how sequencing is performed. Similar to existing Optimize execution tracking, each Sequence action captures execution details at the location and route level, including who initiated the action, when it occurred, the route affected, the sequencing logic and parameters used, pre‑ and post‑sequence data, and whether the action was triggered manually or automatically. This enhancement improves operational insight, auditability, and measurement of routing effectiveness. (1325459)

🟪 Enhancement: The application now logs and displays route Sort execution details, including sort by distance, duration, as well as Reverse options for both route and trip sorting, in the Shipment History view and Route State table. This update improves consistency, traceability, and visibility across all routing operations. (1325451)

🟪 Enhancement: The column display and export configuration functionality has been enhanced to include additional route-level data fields, including planned and actual load, end, and finish times. This improvement provides greater visibility into route details and strengthens reporting capabilities, enabling users to access more comprehensive information directly within the application. (1315656)

🟪 Enhancement: MDLP configuration management now loads Application ID and Application Secret securely and removes visibility of these values from the UI. The configuration for 'gln.com' and 'descartes.com' is now hardcoded to prevent accidental removal and ensure Descartes user access. (1309329)

🟪 Enhancement: The application now stores and recalls the specific optimizer profile used during initial route creation or updates. This ensures that subsequent recalculations apply the same user-preferred optimization settings, improving consistency, efficiency, and accuracy in route planning. (1300832)

🟪 Enhancement: Improved the Scheduling Board to better align with Map View and View Deliveries by adding shipment-based actions and clearer visual cues. Users can now access shipment options like Advise and Optimize Selected Shipments from the right‑click menu, view stops with route-colored backgrounds for easier identification, and manage route visibility with new Hide/Show Frozen Routes options. Added support for Freeze Completed Routes to keep finished routes visually distinct and non‑editable, improving usability and workflow consistency. (1278026)

🟪 Enhancement: A configurable time zone selector is now available for report schedules. Users can select their preferred time zone for generation of scheduled reports, with EST remaining as the default. (1275374)

🟪 Enhancement: The Stop Details window in the Scheduling Board now features a selectable image icon when multiple images exist. Clicking the icon opens an image viewer with scroll, zoom, and navigation controls, providing a cleaner and more intuitive way to review stop-related images. (1275349)

🟪 Enhancement: The Show Field Data to the shipment context menu in the Scheduling Board, allowing users to view detailed field data without switching views. The functionality works exactly as it does in Map View, improving efficiency and user experience. (1275348)

🟪 Enhancement: Client admin users can now view, add, and update integration roles within the application UI, improving administrative control and efficiency for integration management. (1263454)

🟪 Enhancement: To align with industry guidance and improve accuracy, CO2 calculations now support separate emission factors for outbound and return journeys. Previously, CO2 was estimated by multiplying total miles by a single “CO2 per mile” value, which did not account for return trips being empty (0% laden) or partially loaded (e.g., 43% laden). (1249939)

🟪 Enhancement: A new feature and configuration option has been introduced to prevent assigning shipments, manually or automatically, to routes that have already been completed and marked as Route Completed (where the end depot stop is completed). When enabled, if a user attempts to dispatch shipments to such a route, a notification will appear indicating the operation is not allowed due to the route’s current state, ensuring data integrity and preventing dispatch errors. (1222753)

🟪 Enhancement: A new configuration option allows administrators to restrict the unroute action on routes that have already been executed. This prevents accidental loss of critical execution data, including arrival times, completion times, field data, and GPS details. When the restriction is not enabled, users will see a warning indicating that unrouting an executed route will result in data loss. Although the unroute action can be undone, some execution data may not be fully restored. This enhancement helps preserve data integrity and supports safer, more informed dispatch decisions. (1222746)

🟪 Enhancement: The application now supports automatic generation of territories based on postal codes during the territory creation process. Users can provide postal code input, and the system will dynamically create loosely defined territories using this data. This enhancement simplifies initial territory setup, reduces manual configuration, and accelerates planning for geographically aligned operations. (1101321)

🟪 Enhancement: The Depots configuration has been enhanced to allow users to define static service time values (start, mid, and end) at the individual depot level. When configured, these depot-specific service times will override organization- or location-level service time settings. This enhancement provides greater flexibility and accuracy in modeling depot operations, ensuring service times more closely reflect real-world loading and unloading activities at each depot. (1068815)

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