The DB Logs page allows administrative users to query and retrieve detailed log information for various objects within the system. This tool is commonly used for troubleshooting, diagnostics, and tracing changes or events related to entities like shipments, delivery days, and routes.
Accessing the DB Logs Tool
To access DB Logs:
From the Home page, go to Diagnostics > DB Logs.
Select an Object Type from the dropdown (for example, Shipment, Delivery Day, Route).
Enter one of the enabled identifiers based on the selected Object Type.
Click Load Logs to retrieve matching logs.
The system displays matching log entries below the input section. Review event history information for the selected object.
Supported Object Types and Input Fields
The following object types are available in the Object Type dropdown:
Delivery Day – allows search by Object ID or Tracking Number
Shipment – allows search by Object ID, Custom or Internal Order ID
Route – allows search by Object ID or Route Label
Deleted Shipment – allows search by Object ID, Custom or Internal Order ID. Helpful for tracing changes to removed shipments.
Callout – allows search by Stop ID
Special Object Types
Some object types display unique input fields. These include:
Shipment: Displays fields for Object ID (On-demand Internal ID), Custom (Shipment Custom) and Internal Order ID. Use the Internal Order ID to trace shipment imports and integration-related activity.
Deleted Shipment: Displays the same fields as Shipment - Object ID, Custom (Order ID) and Internal Order ID. This is useful for retrieving logs tied to removed shipments and analyzing past data issues.