System Requirements

Descartes Route Planner On-demand is a web-based application that can be utilized on any browser and requires an active internet connection. Descartes recommends adding the site domain name to the list of trusted site's security settings within your browser. In some cases, a user may need to contact their company's Support/IT team due to restrictions on accessing the website or company policies that need to be modified.

Recommended Browsers

Route Planner On-demand has been designed to fully support commonly used browsers running on desktop PCs, laptops, tablets and phones.

Supported browsers are:

Microsoft Edge™ (latest version)
Google Chrome™ (latest version)
Apple Safari™ (latest version)
Mozilla Firefox™ (latest version)

If you are not using one of the browsers listed above, you should still be able to access the site and use the pages, but the site might not display as designed and not provide you with the best experience of using the application.

Upgrading your browser to the latest version is highly recommended. Later versions often have higher levels of security and better functions, and most browsers will allow you to upgrade for free and may offer automatic upgrades as soon as they become available.

Supported Versions

Versions one year older than the current version will not be supported (i.e., for 22.04, versions 21.04 and older are not supported). You can continue using versions older than one year from the current version, but critical issues with those versions will not be fixed.

Logging In

Route Planner On-demand's User Login Process has changed as of version 23.10. Now, to log into Route Planner On-demand, you need a GLN account. If you don't have a GLN account yet, contact Descartes' Support to set one up for you.

Note: Upon requesting GLN credentials, DSG Support will email you setup instructions and a link to define/redefine your password. Follow these steps carefully to configure your account.

To log into Route Planner On-demand,

Type in the Route Planner On-demand URL specific to the user’s solution. The administrative users will configure a username and password on your behalf. In addition, the administrative user may have enabled the option to create a new password using the 'Forgotten password?' button.
Type in your Username and click Next.
Type in your Password and click Sign In.
Upon first login, you will be taken through the Two-Step Verification setup. Follow the steps. Select a second factor of authentication and click Make Changes. Learn more about setting up Two-Factor Authentication here.
If you choose 'Authenticator App,' the setup will display the QR Scanning screen. Open the authenticator app, scan the code, and click Continue. This will register your device and allow you to get the verification code you must enter next.

Choosing Text Message or Email will
Type in the Verification Code from the authenticator app.
Once the Verification Setup is complete, click Return to the Application to land on Route Planner On-demand's home page. Alternatively, click Set Additional Method to add an alternative authentication.

Cookie Usage Notice

Upon initial login, Route Planner On-demand will ask you to read and accept Descartes Systems Group's Cookie Usage Notice. Click Accept and Close to move on.

Navigating the Home Page

When a user logs in, the Home page is displayed.

The Home page displays main menu options depending on the user’s role and access on the left side of the page. When an option is selected, any related menu options will display below the selected option if applicable. For example, selecting the Deliveries option will display all items pertaining to deliveries. Once one of those options is selected, the relevant page is displayed, and the navigation of the menu options selected to display the page remains highlighted on the menu bar.

The following describes what options are available:

Home: Clicking this option will always take you back to the Home page and is visible from all pages within Route Planner On-demand.
Diagnostics: This option is only displayed for certain user roles. It allows you to dig deeper into user statistics and logs.
Planning: This option allows you to manually upload order files into Route Planner On-demand and maintain fixed routes and territories for route planning utilization.
Deliveries: This option allows you to:
- View route planning and execution-level data
- Select delivery days, past, present or future
- View the current location of vehicles in Map View
- View driver’s progress of planned routes
Order Management: For certain user accounts, this option allows you to add, edit or search orders within the system and is mostly available for customers not using a back-end integration to create orders.
Reports: This option allows you to generate reports specific to the solution to measure performance and provide detail pertaining to the use of assets and productivity of drivers.
Customer Management: This option is a window into the Route Planner On-demand customer database where you can view, modify, and create customer information. This option may not be displayed depending on the user roles and configuration of the solution.
Configuration: This option allows you to configure such items as user accounts, depots, vehicles, drivers and routes. A Descartes implementation consultant will configure the majority of the items specific to the solution.

Accessing Customer Engagement Insights & Feedback

As of version 25.04, Route Planner On-demand integrates with the Customer Engagement Platform (CEP), providing eligible users with in-application access to insights, ratings, and submitted feedback linked to shipment activity.

This feature includes:

In-application access to CEP Insights & Features, including dashboards for customer engagement metrics.
Display of submitted shipment-level feedback, such as ratings and comments, made available through the CEP API.
New export columns and UI fields (Rating Reference, Activity Rating, Crew Member Rating) added across Map View, Scheduling Board, Dispatch, View Orders, and the Order Management module.

Administrators can enable CEP integration using the following configuration:

Localz Integration > Enable CEP Dashboard
CEP Authorization Endpoint URL (uses the production endpoint by default)

When enabled, the CEP dashboard is embedded into the application interface and available for supported roles.

For more on how feedback data is submitted and displayed, see the Customer Engagement Feedback Submission documentation or contact your Descartes representative.

Home Page Button

The following list describes the function of these icons:

Delivery Day

You can scroll to a different delivery day in the past (back arrow) or the future (forward arrow). Clicking the date opens the respective Deliveries - View Delivery Day page for the date shown.

Region/Location

Choosing a Region/Location will determine what information is visible.

Click in the Region/Location field to reveal the dropdown, then select a region from the list. Use the type-to-search function to look for specific region/location names.

Regions and locations available to you are defined by an administrator-user.

Notifications

Clicking the Notification button allows you to view any notifications. The button will display a number to indicate the new notifications.

At the top, you can see how many new notifications there are out of the total.

Click the refresh button to update the Notifications dropdown list.

User Profile

Clicking the User Profile icon displays the following options.